Curated CX® Reads

OIGO CX

Curated CXreg; Reads

Amazon Connect to deliver out-of-the-box AI tools for contact centers.

The tools are “plug and play,” according to Matt Wood, vice president for AI services at Amazon Web Services. “There’s no machine-learning expertise required for either of these services.”

Four Common Customer Experience Challenges Checked by Unified Cloud Contact Centers.

“Intent and interaction data needs to be analyzed as effectively as web interactions…to deliver seamless, personalized integration across all channels and devices, said Karl Walder, Oigo CX.”

Tackling data silos that obstruct CX, and three other customer buzz kills that cloud and omnichannel eliminate.

“Intent and interaction data needs to be analyzed as effectively as web interactions…to deliver seamless, personalized integration across all channels and devices, said Karl Walder, Oigo CX.”

Curated CX® Strategy Assessments Tell You How You Rank

“With AI, machine learning and predictive analytics you can understand what is being accomplished with self-service, what is working…, said Karl Walder, Oigo CX.”

Curated CX® Content–Personalized content for your brand

“Helpful, actionable content drives conversion. Digital consumers anticipate instant, useful, Curated CX©."

Curated CX® for Technical Architecture, Cloud Migration

“Customer-centricity and empowering customers…to complete transactions, using omnichannel contact centers, along with web, mobile, social media and apps, said Karl Walder, Managing Director, Oigo CX.”

Curated CX® Omnichannel Solutions. Deploy a complete Omnichannel: Voice, Chat, SMS

“Speech Analytics…automates the QA review of conversations between customer and agents to assure the conversation is correct and accurate, said Karl Walder, Oigo CX.”

Curated CX® design, deployment and solutions in line with your business goals

“Qualitative Data and contact center performance doesn’t give you the Quantitative Data you need to deliver higher end-to-end experiences across multiple devices and interfaces, said Karl Walder, Oigo CX.”

Curated CX® Devops, Maintenance and Managed Services

“Intent and interaction data needs to be analyzed as effectively as web interactions…to deliver seamless, personalized integration across all channels and devices, said Karl Walder, Oigo CX.”