We Hear you
Karl A. Walder, Managing Director Oigo Limited
Product innovation and communication drive customer satisfaction, retention and value.
Our Curated CX® is Instant-On in every Amazon connect region and can be deployed world wide!
Your Curated CX® solution will be deployed on Amazon Web Services, Amazon Connect and Analytics.
Our innovative solution stack supports omnichannel communication (voice, chat, email, SMS, and social messaging) along with powerful analytics to understand contact center and business performance.
My 30 plus years of experience in product management; customer experience; contact centers; software architecture; and business consulting give me the experience and expertise to help you achieve and exceed your goals.
- Start your AI journey today with innovative chatbot and voicebot solutions based on AWS.
- Implement CX-focused products and solutions personalized for your brand.
- Develop a profit and priority driven product plan.
- Optimize your data for Curated CX® .
- Agile coaching and product management.
- Increase your capacity and deploy now.
Oigo CX Services to help create your Curated CX® Customer Experience.
Curated CX® Strategy Assessments to create your Roadmap.
Drawing on decades of marketing, sales, and contact center operations experience our team will assess your current operations. The assessment provides business, techninal, contact center, operational, and analytics requirements that will derive your cloud migration strategy to enable your migration to a cloud-based Curated CX® contact center solution.
Curated CX® Content–Personalized content for your brand.
Helpful, actionable content to give your customers instant, useful, Curated CX® solutions to their inquiries. Establish your brand's subject matter expertise and digital prescence. Train and develop your brand's knowledge base to facilitate interactions via website, chatbots, voice assistants, email, text, social, and live help.
Agile coaching to organize your poduct and sprint planning.
Supplement your team or outsource the derivation of your epics, features, and stories to migrate to Amazon Web Services and Amazon Connect. We have worked extensively with contact center operations, product owners, architects, and development and test teams to derive the product plan that will enable your migration and scope the level of effort to deliver it.
Curated CX® architecture, design, deployment and solutions in line with your business goals.
Our team has assisted in multiple enterpise migrations at scale of legacy contact centers to Amazon Connect. A constant is a technical team that knows how to design and develop cloud solutions. We fill in the gaps for translating the needs of contact center operations to the architecture and development teams for what exists in Amazon Connect today. What needs to be developed. And create a pattern-based architecture approach for deploying contact centers to the enterprise.
Curated CX® Omnichannel Solutions. Deploy a complete Omnichannel: Website, Web Applications, Voice, Chat, SMS.
Prepackaged Curated CX® solutions are available for all your small business needs. We can configure a solution for your website, create content and marketing material and a contact center solution to allow your team handle voice, chat, and sms. Imagine all your business touchpoints in once place with analytics and reporting to help you manage your business workflow and outcomes.
Curated CX® Devops, Maintenance and Managed Services.
Your team needs to focus on growing and supporting your business. We enable your team to outsource all the activies required to assure your Curated CX® solution stays up and running. Let our team configure all your contact channels. Take care of technical details. Keep your content fresh. Maintain your website and contact center solution infrastructure.