Oigo CX
OIGO CX
Innovation Consulting and Managed Services For Curated CX®
"To increase customer engagement you need to know the end-to-end customer experience. To truly know it, you need first-party data, assisted by predictive analytics and machine learning."
Curated CX® Strategy Assessments Tell You How You Rank Compared to Best-in-Class
CX directly impacts customer acquisition, retention and lifetime value.
Drawing from decades of marketing, sales, and contact center operations experience, our team assesses your current operations.
We give you customized CX plan, including business, technical, operational, and analytics requirements.
You will have a cloud migration strategy that enables migration to a cloud-based Curated CX® contact center solution.
Benefit from our framework and scoring system that evaluates enterprise technology and operational maturity against best-in-class customer experience organizations.
Obtain a full audit of Key Performance Indicators (KPIs), technology platforms, communication channels, processes, and people
You will understand your current state so you can intelligently strategize changes that can be implemented incrementally to improve business outcomes.
Curated CX® Experience Ideation, Content Strategy, Design, Roadmaps and Blueprints
Gain insight on current performance measurements associated with customer experience workflows.
Establish measurement targets to achieve specified business performance improvement for each business area and workflow.
Ensure specific business outcomes with roadmaps and blueprints that help you incrementally deploy changes, test and measure them.
Curated CX® content library to train your knowledge base.
Curated CX® Content for your Digital Presence Across all Channels: Website, Social and Contact Center.
Content for your brand's, products and services to inspire, inform and solve your customer inquiries.
Train and develop your knowledge base to facilitate interactions via website, chatbots, voice assistants, email, text, social, and live help.
Curated CX® Devops, Product Management and Project Management
The customer experience you provide is an extension of the products you offer.
Your product management team will be able to collaborate with us to refine how you interact with customers across product lines and release cycles.
Get help with, or let us take the lead, in product and project management and release planning. We use an Agile incremental delivery approach to design, implement and release new customer experiences for products and services.
Develop journey maps, business requirements documents, user stories and use cases.
Design and deploy omnichannel contact center workflows, automated response, chat and voice bots, integrations into existing product and support systems.
Curated CX® Omnichannel Solutions Usage-based pricing. Pay only for what you need when you need it
To increase customer engagement you need to know the end-to-end customer experience. To truly know it, you need first-party data, assisted by predictive analytics and machine learning."
Deploy a complete omnichannel (Web Site, Voice, Chat, SMS) contact center solution, using a combination of Amazon Web Services and Amazon Connect.
You get automated service, AI, chat and voice bots to deliver automated response options. We use AWS services, Text to Speech, Speech Recognition Natural Language Processing and Amazon Machine Learning.
